This Season, Be the Sparkle ✨ Shop now This Season, Be the Sparkle ✨ Shop now Solid 14k good gold only 🌟 Learn more Solid 14k good gold only 🌟 Learn more
Free shipping on all orders ✨ Free shipping on all orders ✨
Every TOV comes with 2 year warranty ❣️ Every TOV comes with 2 year warranty ❣️
Extended return and exchange period - valid until January 1st! 💫 Extended return and exchange period - valid until January 1st! 💫
Each piece, packaged to perfection 🎁 Each piece, packaged to perfection 🎁

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Free and fast delivery

Free and fast delivery

Straight from us to you. ‘Cause when you want it, you want it now.

Free

No charge.

Our standard delivery is free of charge, as long as you meet the minimum order value of €50. For smaller orders, the standard delivery fee is only €2,95.

Fast

We ship today.

We are as fast as lightning. Orders that come in today before 23:59, go out today. Who needs sleep anyway? Only exceptions are public holidays. We love them too much.

Overnight

It arrives tomorrow.

In the United Kingdom delivery is overnight. Only Sundays are skipped, so Saturday's orders arrive the following week.

International

We are women of the world.

Wherever you are, you are one of us. See the table below for all info on global shipments. Note that local tax or import duties may apply.

Region Shipping costs Delivery
United Kingdom FREE from €50 3 - 4
Business days
Netherlands FREE from €50 Next day
(No delivery on Sundays and Holidays)
Belgium FREE from €50 Next day
(No delivery on Sundays and Holidays)
Germany FREE from €50 1 - 3
Business days
Austria FREE from €50 1 - 3
Business days
France FREE from €50 1 - 3
Business days
Rest of Europe FREE from €50 2 - 5
Business days

For inquiries regarding countries not listed, please contact our Customer Service.

Shipping exceptions due to holidays

We do not ship orders on the following public holidays:

  • New Year’s Day (January 1st)
  • King’s Day (April 27th)
  • Christmas Day (December 25th)
  • Boxing Day (December 26th)

Free and easy returns

Free and easy returns

Want to send it back, we’ve got your back.

How do I return my order?
Easy. Here is how:

  1. log in to your TOV account
  2. Find your order and click 'Initiate return'
  3. Follow the simple steps in the portal
  4. Drop off your return at a parcel shop

No account?
Head straight to the online return portal and fill in your order number and e-mail address manually. Use the same email address you used when placing your order.

PS: Your feedback is very welcome. Its our opportunity to keep improving. So bring it on!

What is your return policy?

To make your gifting stress-free, we have now extended our return-window for any TOV purchase. More time to make sure everything’s perfect! 🎁

  • All orders between November 1st, and December 25th can be returned or exchanged until January 1st, or within 30 days of the delivery date, whichever is later. To make holiday shopping easier.
  • Orders outside this period must comply with our standard 30-day return policy.
  •  Any price differences resulting from ongoing promotions may be compensated with a credit voucher.
  • By returning a product, you acknowledge that refunds (in full or partial) may be denied if the returned item does not meet our specified conditions.
  • Undamaged and unused.
  • Complete; with original packaging and certificate.

In the rare case your TOV arrived damaged, let us know immediately. We will set things straight.

Do I pay for the return shipments?

Usually not, this varies by country for a return shipment. Always use our carrier and register the return through our portal. If your country is eligible for return shipping costs, they will be deducted from the refund amount. See the table for more information.

Region Exchange Shipping costs
Netherlands FREE FREE
Belgium FREE FREE
Germany FREE FREE
France FREE FREE
Austria FREE FREE
UK £7,00 £7,00
Ireland €10,00 €10,00
Rest of Europe €9,95 €9,95
VS / CA $25,00 $25,00
Rest of World €25,00 €25,00
 

Sad: I have returned my TOV. What happens next?
We will write you as soon as we’ve received your package. If your TOV is in good condition (if not, we’ll give you a call) we get you your cash back ASAP. We aim to refund the purchase amount within 10 business days. The refund will be processed through the same payment method as you had used to pay for the product. We hope to see you again at TOV in the future.

Warranty

Warranty

No sweet talk. You want hard facts. You got 'em.

2 YEAR WARRANTY

The future is yours

We give a 2 years warranty on all jewellery. The warranty does NOT apply to: breakage or loss, to damage due to improper use, to damage due to a modification or repair by a third party, to damage from water, fire or normal wear and tear, such as scratches, to discoloration due to high acidity of the skin, the use of water, perfume, soap, lotion or hairspray and to discoloration due to cleaning with chemical means.

REPAIRS

Stay perfect

You want your TOV to be perfect again but the warranty is not applicable? Worry not. Sure we can help. Your TOV problem is our TOV problem. Simply tell us what’s up and show us some pictures. We study them, determine if repair is useful and take it from there. See more on repairs here.

Size guide